Refund Policy

Effective Date: September 20, 2025

At Suuniva, customer satisfaction is important to us. We strive to provide reliable and genuine digital software licenses. Because our products are digital and delivered electronically, this Refund Policy explains the conditions under which refunds may be granted.

By purchasing from our website, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Due to the digital nature of our products, refunds are limited and may be granted only under the following circumstances:

  • The digital product was not delivered

  • The license key is invalid or not working as described

  • A technical issue is confirmed by our support team

Refund requests must be submitted within 7 days of the purchase date.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

The following items are non-refundable:

  • Successfully delivered and activated software licenses

  • Digital products where the license key has already been used

  • Refund requests made after the allowed refund period

  • Issues caused by customer system incompatibility not stated on the product page

3. Refund Request Process

To request a refund:

  • Contact us at contact@suuniva.com

  • Provide your order number and a clear explanation of the issue

  • Our support team may request additional information or screenshots to verify the problem

Once reviewed, we will notify you of approval or rejection.

4. Refund Processing

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

  • Any transaction or processing fees charged by third parties may be deducted

5. License Replacement

In some cases, instead of a refund, we may offer:

  • A replacement license key

  • Technical assistance to resolve activation issues

This option helps ensure faster resolution whenever possible.

6. Chargebacks & Disputes

Initiating a chargeback without contacting our support team first may result in:

  • Suspension of customer support

  • Permanent account or purchase restriction

We strongly encourage customers to contact us directly so we can resolve issues efficiently.

7. Policy Updates

Suuniva reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised Effective Date.

Continued use of the website constitutes acceptance of the updated policy.

8. Contact Us

For refund-related questions or assistance, please contact us:

Trade Name: Suuniva
Address: 5501 NW 1st Pl, Miami, FL 33127, United States
Phone: +1 440 335 0170
Email: contact@suuniva.com
Website: www.suuniva.com